Returning Merchandise to Oseaen
-A Return Merchandise Authorization (RMA#) Number is required for all returned merchandise and must be requested within 30 days of the original invoice date. Contact our customer executive to request an RMA#. You will receive an email with further instructions when your return request is approved.
-RMA#’s are valid for 3 business days from the date of issue.
-All unauthorized returns are subject to a 20% restocking fee.
-Merchandise that has been used or sold at retail is not subject to return to Oseaen.com and should be referred to the manufacturer’s warranty repair center.
-All approved returns are subject to a 10% restocking fee and the buyer will be responsible for return shipping, unless the item was shipped by Oseaen's in error, or the product is defective cosmetically or mechanically when it arrives at the dealer.
-Return requests submitted for cosmetic reasons must be accompanied by pictures and will be approved for return at the discretion of Oseaen's.
-Once the returned item has been received and inspected, the credit will be issued to the account.
Optics / Sights
Optics, Iron sights, and mounts must be brand new in the package to be eligible for return. If installation has been attempted or completed, returns will not be accepted by Oseaen's and any issues should be referred to the manufacturer’s warranty repair center.
NFA Regulated Items
-NFA regulated merchandise canceled before shipment is subject to a 15% restocking fee.
-NFA regulated merchandise that has been shipped and is being returned is subject to a 30% restocking fee.
-First refused shipment = 10% Restocking Fee.
-Second refused shipment = 15% Restocking Fee.
-Third refused shipment = 20% Restocking Fee and account changed to prepay terms
Questions regarding our returns policy? Contact us at 1-805-619-9017 or email us - firstname.lastname@example.org